Returns & Exchanges
At Made In Japan, we take pride in the craftsmanship of our home goods and want you to be completely satisfied with your purchase. If your item isn't a perfect fit for your home, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our customer concierge team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack your authentic Japanese homeware in its original box, ensuring all protective padding is included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.
Inspection and Refund
Once our artisans inspect the returned item for quality, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing